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  1. Personal Capital Support
  2. Troubleshooting

Troubleshooting

Login Problems

  • Browser Versions No Longer Supported
  • Why am I unable to login to Personal Capital while using a VPN (Virtual Private Network)?
  • Why did my TouchID stop working on mobile application?
  • Why do I have to authorize my computer every time I try to access Personal Capital?
  • I can't see some part of the screen because it is cut off

Investment Calculations & Allocation Issues

  • Why Are My Investment Accounts Missing from the Portfolio Graph?
  • Why am I not seeing daily change for certain holdings?
  • Why are my unvested stocks not showing?
  • Why don't my holdings show 1-Day % and 1-Day $ changes?
  • Why are my holdings unclassified?

Incorrect Data Issues

  • Empower Retirement-Your Retirement Plan
  • Accounts are not listed in the Debt Paydown tool
  • Why is there a spike/drop in my Net Worth?
  • My bank, loan, mortgage, or credit card account is reporting incorrect balance
  • Why is my investment account reporting an incorrect balance?
  • Why are my stock options classified as ‘Alternatives’ ?
See all 10 articles

Account Linking Problems

  • My account is showing an error saying "This Account Appears to be Closed"
  • My Betterment Account is Showing an Incorrect Password Error
  • 2-Step Authentication required for PNC Bank
  • Adding International accounts
  • My Self-Directed account (sub account) is showing as a holding in my main account. Can it be linked separately instead?
  • South State Bank
See all 21 articles

Referral Rewards

  • I have not received my Referral Rewards
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