Troubleshooting

Login Problems

• Blank or Empty Dashboard After Sign-In
• Browser Versions No Longer Supported
• Why am I unable to login to Empower Personal Dashboard while using a VPN (Virtual Private Network)?
• Why did my TouchID stop working on mobile application?
• Why do I have to authorize my computer every time I try to access Empower Personal Dashboard?
• I can't see some part of the screen because it is cut off

Investment Calculations & Allocation Issues

• Why Are My Investment Accounts Missing from the Portfolio Graph?
• Why am I not seeing daily change for certain holdings?
• Why are my unvested stocks not showing?
• Why don't my holdings show 1-Day % and 1-Day $ changes?
• Why are my holdings unclassified?

Incorrect Data Issues

• Empower Retirement-Your Retirement Plan
• Accounts are not listed in the Debt Paydown tool
• Why is there a spike/drop in my Net Worth?
• Why are my stock options classified as ‘Alternatives’ ?
• Why can’t I see my pending transactions?
• Why are my credit card payments not included in the cash flow section?

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Account Linking Problems

• Synchrony Account Duplication
• Interactive Brokers
• Updating and Linking Your Empower Retirement Account
• My Betterment Account is Showing an Incorrect Password Error
• 2-Step Authentication required for PNC Bank
• Adding International accounts

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Referral Rewards

• I have not received my Referral Rewards