Troubleshooting
Login Problems
- Blank or Empty Dashboard After Sign-In
- Browser Versions No Longer Supported
- Why am I unable to login to Empower Personal Dashboard while using a VPN (Virtual Private Network)?
- Why did my TouchID stop working on mobile application?
- Why do I have to authorize my computer every time I try to access Empower Personal Dashboard?
- I can't see some part of the screen because it is cut off
Investment Calculations & Allocation Issues
Incorrect Data Issues
- Empower Retirement-Your Retirement Plan
- Accounts are not listed in the Debt Paydown tool
- Why is there a spike/drop in my Net Worth?
- Why are my stock options classified as ‘Alternatives’ ?
- Why can’t I see my pending transactions?
- Why are my credit card payments not included in the cash flow section?
Account Linking Problems
- Synchrony Account Duplication
- Interactive Brokers
- Updating and Linking Your Empower Retirement Account
- My Betterment Account is Showing an Incorrect Password Error
- 2-Step Authentication required for PNC Bank
- Adding International accounts