Troubleshooting
Login Problems
- Blank or Empty Dashboard After Sign-In
- Browser Versions No Longer Supported
- Why am I unable to login to Personal Capital while using a VPN (Virtual Private Network)?
- Why did my TouchID stop working on mobile application?
- Why do I have to authorize my computer every time I try to access Personal Capital?
- I can't see some part of the screen because it is cut off
Investment Calculations & Allocation Issues
Incorrect Data Issues
- Empower Retirement-Your Retirement Plan
- Accounts are not listed in the Debt Paydown tool
- Why is there a spike/drop in my Net Worth?
- Why is my investment account reporting an incorrect balance?
- Why are my stock options classified as ‘Alternatives’ ?
- Why can’t I see my pending transactions?
Account Linking Problems
- Updating and Linking Your Empower Retirement Account
- My account is showing an error saying "This Account Appears to be Closed"
- My Betterment Account is Showing an Incorrect Password Error
- 2-Step Authentication required for PNC Bank
- Adding International accounts
- My Self-Directed account (sub account) is showing as a holding in my main account. Can it be linked separately instead?