Empower Personal Dashboard Support Help Center home page
Submit a request
Sign in
  1. Empower Personal Dashboard Support
  2. Troubleshooting

Troubleshooting

Login Problems

  • Blank or Empty Dashboard After Sign-In
  • Browser Versions No Longer Supported
  • Why am I unable to login to Empower Personal Dashboard while using a VPN (Virtual Private Network)?
  • Why did my TouchID stop working on mobile application?
  • Why do I have to authorize my computer every time I try to access Empower Personal Dashboard?
  • I can't see some part of the screen because it is cut off

Investment Calculations & Allocation Issues

  • Why Are My Investment Accounts Missing from the Portfolio Graph?
  • Why am I not seeing daily change for certain holdings?
  • Why are my unvested stocks not showing?
  • Why don't my holdings show 1-Day % and 1-Day $ changes?
  • Why are my holdings unclassified?

Incorrect Data Issues

  • Empower Retirement-Your Retirement Plan
  • Accounts are not listed in the Debt Paydown tool
  • Why is there a spike/drop in my Net Worth?
  • Why are my stock options classified as ‘Alternatives’ ?
  • Why can’t I see my pending transactions?
  • Why are my credit card payments not included in the cash flow section?
See all 8 articles

Account Linking Problems

  • Synchrony Account Duplication
  • Interactive Brokers
  • Updating and Linking Your Empower Retirement Account
  • My Betterment Account is Showing an Incorrect Password Error
  • 2-Step Authentication required for PNC Bank
  • Adding International accounts
See all 20 articles

Referral Rewards

  • I have not received my Referral Rewards
Empower Personal Dashboard Support