The recent announcement by the White House indicating that they are moving forward with limited Student Loan Debt Forgiveness has resulted in many users logging in to their loan accounts. Many loan sites are struggling to handle the increased traffic, and this is may have an impact on aggregation for all loan accounts at these sites (such as Nelnet and Navient).
We expect these issues to resolve as more people either see the changes applied or these sites adjust to accommodate the increase in site views. While we do not have an anticipated ETA, we appreciate your patience and understanding.
For more information about the recent change to student loan repayments please see the official White House fact sheet here: https://www.whitehouse.gov/briefing-room/statements-releases/2022/08/24/fact-sheet-president-biden-announces-student-loan-relief-for-borrowers-who-need-it-most/