Updated 6/30: This is issue should now be resolved for a majority of our customers. Please re-enter your credentials against the linked accounts to test recent changes created to resolve the issue and reach back out to our support if issues persist.
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Update 6/3: Our aggregator has confirmed that this issue is still pending resolution. The moment progress has been made towards resolving the matter, will be certain to update all our impacted customers.
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Update 5/18: Unfortunately this issue is more complex than we expected and it is taking our engineers more time to unravel the issue to find an acceptable solution. While we do not currently have an ETA on when this will be resolved, we do hope to have an update soon.
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We are aware of an issue with linking Venmo accounts currently where the process fails after entering login credentials. We are working with our aggregation team to investigate this issue further, and we hope to have a resolution soon.
If you are seeing an error with a previously linked account where you are required to enter a security code but the account still goes into error, please try the following:
- Click on one of your Venmo accounts listed below the Needs Attention section
- Next to the account name you should see a pencil icon- Click the pencil icon to proceed
- In the window that appears, click the "Edit" button next to "User ID and Password".
- Re-enter your login credentials
- You may be prompted to enter additional security information, such as a security code. Make sure you enter this information as soon as you receive it
This should resolve the issue, however we are observing that some users are still failing with an error (yellow dot), and our aggregation team is investigating this as well.
Thank you for your patience while we work on these issues!