Update 7/22:This matter is still escalated and pending resolution. We do sincerely appreciate your continued patience. The moment additional details develop towards resolving the issue we will be certain to update all our impacted customers.
Update 6/15: This current issue is still actively being investigated. The moment progress has been made towards resolving the matter will be certain to update all our impacted customers.
Update 5/20: Our aggregator is currently still creating changes to correct the issues with syncing this site successfully. The moment new details develop, we will be certain to follow with all our impacted customers.
Update 4/28: Unfortunately this issue is more complex than we expected and it is taking our engineers more time to unravel the issue to find an acceptable solution. While we do not currently have an ETA on when this will be resolved, we do hope to have an update soon.
Update 3/7: Our aggregation team is looking into this issue, however before contacting support please make sure that you have selected these accounts in the consent step of the linking process. You can verify this by clicking on your Chase account in your Personal Capital Dashboard, then click Update Connection. Follow the prompts in the window that appears and make sure there is a checkmark next to the accounts that are affected. If the accounts still do not appear despite having the required consent step complete, please let us know. We are working with our team and this information will be greatly appreciated!
Update 8/18: Due to the complexity of the issue at hand, this matter is still pending resolution. We will be certain to notify all our impacted customers once a reasonable solution is available.
Updated (9/1):This issue is still under review and requires additional investigation before a viable solution can be provided. We due to hope to have an update soon, however at this time there is still no ETA we can provide towards resolution.
After migrating to the new linking process, some users with Chase Business accounts have reported that the accounts have been marked as possibly Closed. Our aggregation team is looking in to this issue, but in the mean time please do not delete these accounts. Once we have a resolution these accounts should update normally and fetch any missing transaction data, so leave the accounts linked and in their current state.
We sincerely appreciate your patience and understanding while we investigate this issue. As soon as we have additional information we will update this space.
Updated (9/29): This issue should now be resolved for a majority of our customers. Please look to udate the site with your current credentials and follow with our support should issues persist.