Update (9/3): Our engineering team has identified the issue and we expect a resolution very soon. While we do not have a specific ETA, as soon as we have more information we will update this space.
Update (8/18): We are still investigating this issue and hope to have an update soon. Currently we are observing this error with WeBull, Navient, American Funds, and Voya accounts, but this may include other sites as we continue our investigation.
We are currently investigating an issue with linking new accounts, specifically for sites that either require or have an option to add additional information beyond username and password. You may see an error message like this after linking:
Our engineering team is working to resolve this issue and we hope to have an update soon.
Thank you for your patience and understanding while we work on this issue!