Personal Capital Cash closure requests are processed manually by UMB (our partner Bank).
Important: Before your Cash account can be closed, you will need to withdraw the full balance in the Cash account. Once your Cash account is at a zero dollar balance, email us at firstname.lastname@example.org with the following information:
1. Your closure request
2. The last four digits of the Cash account(s) to be closed
3. The email address associated with your Personal Capital Dashboard
Note: If the balance in your Cash account is under $1.00, you may still email us at email@example.com with your closure request. Once your Cash account is closed, UMB will process your closing balance back to your original funding account.
Be sure to download any Cash account statements that you wish to keep prior to the Cash account's closing, as they are deleted once the account is closed.
Most Cash accounts are closed within 7-10 business days from the date the closure is requested. Once your Cash account is closed, it cannot be re-opened. However, you may re-apply for a new Cash account on your Personal Capital Dashboard at any time.