Please note that currently this feature is in the beta phase and may not be available to all users.
My QR Code Timed out
Close the window, reopen it, click on "register" and you will receive a new code.
I don't have access to my registered device anymore
You can authenticate your login by selecting Call or Text. Once logged in, you will need to remove the authorization[add link] for the old device before you can register a new device for Mobile App Verification
I am planning on changing devices- how can I avoid interruptions?
Log in and remove authorization for the old device first, then add the new device.
I am not seeing my code/ I am not able to approve the Push Notification
If you have recently uninstalled and reinstalled the app on the same device, you will need to authenticate using a code sent via call or text first. [may need review]
If you still do not get your code the next time you sign in after authenticating your device successfully, you many need to remove the authentication for that device and set it up anew. You will need to note down your new recovery codes.
Can I have more than one device registered for verification?
No. Currently only one device can be registered per user. If you have an additional user added to your dashboard, they will be able to set up their own device authentication, but each individual user can only have one device registered for verification.
I lost my recovery codes
You can still authenticate using the Call or Text options to receive a code, but you will need to Remove authentication for that device and re-enable Mobile App Verification. Make sure you save your recovery codes!