Update 5/11:Our aggregation team has made the changes recommended by Optum, and we are starting to see accounts refresh successfully. We recommend re-adding the accounts once more and if you still have trouble place contact support. Thank you for your patience!
Our aggregation team has found that Optum Bank has currently enabled Google Captcha which is not currently supported by our aggregation software. We are working with Optum to create an authentication method that is specific to aggregators, but developing this will take time. Our latest word from Optum is that this feature will be available in the first quarter of 2020.
Unfortunately this means that there will likely be ongoing issues with Optum Bank accounts until this is developed. In the meantime, we recommend marking your existing Optum Bank account as closed, then add it as a manual account. This way you will be able to manually update your balance while the resolution for this issue is in the works.
We are following this issue closely and as soon as we have an update on the new process we will update this page. Thank you for your continued patience while we work to resolve this issue.