Why I am seeing an 'Incorrect Username/Password error?

If you are seeing the error “Incorrect Username/Password Error” this is most likely a result of an account type mismatch or an invalid character in the credentials.

  • Search by the Institution Name and click on the listed login URL (Lock Icon) to verify you can access your account.

  • Make sure your credentials do not have the characters, ` (back quote on the ~ key), \ , < , or > and " (double quotes). Note: Please do not use Password Managers to setup your accounts and manually type in your credentials.

If you are still seeing an error message after following above, please contact us.

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