Why do I have to authorize my computer every time I try to access Personal Capital?

When our system detects a change in your device's setup- new IP address, different browser version or updated OS version, you will be required to complete an additional step of authorization. This is because our system is seeing this as a "new" setup.

If you are being asked to complete device authorization each time you access Personal Capital, it is most likely because cookies are not accepted on your browser or are being periodically deleted. Personal Capital uses cookies to remember authorized devices and in the absence of these cookies, you will be prompted for secondary authorization each time.

Go to https://www.whatismybrowser.com/detect/are-cookies-enabled to check if cookies are enabled. You can also check if your browser has been set to delete cookies upon closing.

If cookies are enabled and are retained until they expire, but you still have to complete device authentication each time, please contact support.


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