What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication (MFA) is a security system that requires more than one method of authentication to be completed before signing in to your account.

In addition to the multiple security systems deployed, Personal Capital has an option for users to activate a second layer of Multi-Factor Authentication (MFA) for their account.

How is Personal Capital Utilizing Multi-Factor Authentication?

When the second layer of MFA is turned on, Personal Capital will require its users to receive and enter in a security code each time they log in. The code can be requested via phone/text/email and will be delivered to the registered phone/email.

How Do I Turn On A Second Layer Of Multi-Factor Authentication?

The second layer of MFA can only be turned on through our web application at this time. To turn it on, please carry out the following steps:

  1. Log in to Personal Capital.
  2. At the top right corner, click on your name, and then click on 'Profile and Settings'.
  3. In the 'Security Settings' section, click on 'Edit' for 'Multi-Factor Authentication'.  This is the second layer of security for Personal Capital.
  4. You will be asked to enter your Personal Capital password.
  5. Click the check-box to turn on Multi Factor Authentication.
  6. Click on 'Save Changes' to confirm this change. 

How Will This New Multi-Factor Authentication Affect Logging In to the Mobile Application (iPhone, Android, etc.)?

After enabling the second layer of MFA for your Personal Capital account, the 'Touch ID' functionality will stop working on the mobile application. You will be asked to receive and enter the security code each time you want to access your account via the mobile application.


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